Dataprep Group's key assets are its intellectual and human capital. Constantly encouraging the pursuit of excellence, Dataprep Group has attracted a compilation of exceptional talent from those with technical skills, to those possessing vertical industry expertise, drawn from various industry groups, consulting, finance and telecommunications, amongst others.The objective of having in-house certified expertise is to facilitate the provision of integrated end-to-end solutions. This optimal position is achieved from a strategic distribution of skills and expertise.

IT Service Desk Analyst

Job Responsibilities:

  • Be the first point of contact to the customers.
  • Diagnose and proactively provide solutions to achieve customer satisfaction.
  • Coordinate with other resources to respond to customer’s request.
  • Handle customers tactfully and courteously.
Customer Engineers

Job Responsibilities:

  • Resolves clients' request or problems at customer sites in the areas of desktops peripherals, Network hardware, Desktop OS, servers and others peripherals or related software.
  • Serves as primary support liaison between Company and customer and attend to customer onsite.
  • Keep customer informed of the work done after resolution and keep customer update on the status and action plan when problems pending.
  • Involved in any additional follow-up, testing and troubleshooting.
  • Prepare and submit status/project/service report timely.
  • Update project, calls status real time to Call Center or Helpdesk.
  • Provide accurate and timely inputs to Call Center on whereabouts and status of work.
  • Adhere to ISO standards as required by the Company.
  • Conveys customer feedback to Supervisor, Quality Team or Operation Manager.
  • Ensure that check and maintain own warehouse regularly.